The latest parcelLab news, press releases, product announcements, awards, and partnership updates.
parcelLab earns 27 badges across multiple G2 Summer 2025 report categories, reinforcing its position as a leader in post-purchase, returns, and shipping.
New Smart Survey feature enables brands to capture and act on customer feedback at critical post-purchase touchpoints, converting insights into growth.
Following its Top 50 Best Software Award for Supply Chain & Logistics, parcelLab continues its momentum with 25 G2 Spring report badges.
parcelLab introduces its new AI Agents platform at Shoptalk Spring, delivering intelligent automation for exception management, predictive ETAs, and personalized post-purchase communication.
The industry's first PPX Institute launches at a major retail conference, establishing a new standard for post-purchase excellence and benchmarking.
Recognition in G2's 2025 Best Software Awards program highlights parcelLab's continued leadership in supply chain and logistics technology.
New benchmarking tool launched at NRF helps retailers assess and improve their post-purchase experience maturity against industry peers.
Platform enhancements featuring AI Copilot and AI Email Editor bring new levels of intelligent automation to post-purchase communication workflows.
Strategic partnership announced at NRF 2025 combines shipping protection with post-purchase experience management for a comprehensive customer journey solution.
New benchmarking solution provides retailers with data-driven analytics to compare their post-purchase performance against industry benchmarks.
Partnership delivers integrated delivery solutions, combining Metapack's carrier management with parcelLab's post-purchase communication platform.
See how parcelLab can help you turn every delivery and return into a loyalty-building moment.