Turn deliveries
into loyalty
With parcelLab, every delivery and return becomes a personalized experience that drives customer satisfaction and lifetime value.
Own the entire post-purchase journey
We turn checkout, delivery, and returns into loyalty-building moments.
Solutions that grow customer lifetime value
From delivery to returns, see how parcelLab reduces costs and unlocks new revenue streams.
Cut WISMO & WISMR
20% fewer WISMO calls, saving thousands of support hours
Monetize returns
11% higher retention through exchanges and store credit
Convert more carts
5% higher checkout conversion with delivery promises
Make it personal
29% higher revenue per email with branded post-purchase messaging
Proof that post-purchase drives growth
Real brands. Real results. Discover how leaders cut costs, grew revenue, and improved loyalty.
View all customer stories6,427
Man hours saved
Our returns portal has saved thousands of hours for our customer service team, letting them focus on higher-value interactions.
5%
Increased revenue
Seamless post-purchase updates keep customers engaged and drive repeat purchases through timely, relevant communications.
29%
Revenue growth per email
Every touchpoint is an opportunity. Personalised shipping notifications became our highest-converting channel.
20%
Decreased WISMO
Proactive operations updates drastically reduced 'where is my order' calls, freeing up support bandwidth.
35%
Higher open rates
Branded tracking pages outperform generic carrier pages, creating a seamless brand experience post-purchase.
12%
Repeat purchase rate
Post-purchase engagement turned one-time buyers into loyal customers with targeted follow-up campaigns.
Built for every retail team
Every team wins: empower eCommerce, logistics, service, and marketing to perform better together.
eCommerce & digital
Boost sales, build loyalty, and drive more repeat purchases.
Operations & Logistics
Improve visibility, cut costs, and manage exceptions.
Customer service
Fewer WISMO/WISMR calls, more time for value support.
Marketing
Drive engagement with personalized post-purchase campaigns.
What's happening at parcelLab
U.S. eCommerce Shipping Experience Study
We analyzed the post-purchase experiences of the top retailers in the U.S. to see what they did well and what they could improve upon. The results may surprise you.
Read reportJoin the parcellab.community
We believe in putting you, our customers, at the heart of everything we do.
parcelLab Podcast
Insights from industry leaders on post-purchase experience.
parcelLab and Salesforce Commerce Cloud Join Forces to Transform Post-Purchase Experience
Discover how our new partnership empowers brands to deliver exceptional post-purchase experiences at scale.
Read moreTop-rated platform
With 25+ awards in G2's 2026 reports, parcelLab is trusted as a leader in post-purchase experience.
James K.
October 15th, 2024
Outstanding platform for delivery experience management
The insights we get from parcelLab have helped us reduce WISMO calls significantly while keeping our customers informed at every step.
Sarah M.
November 22nd, 2024
A game-changer for post-purchase communication and customer engagement
parcelLab has transformed how we handle post-purchase touchpoints. The platform is intuitive, powerful, and the team behind it is incredibly supportive.
Alex B.
December 8th, 2024
Highly recommend for businesses looking to elevate their order tracking experience!
Its seamless integration with e-commerce platforms and focus on branding make it a standout solution for improving customer satisfaction and loyalty.
Discover your
PPX maturity
See how your post-purchase experience compares and what it takes to level up.