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Post-Purchase
[Podcast] Post-Purchase Success: Jana Soppa, parcelLab's Head of Carrier Integration
By parcelLab Team 2 min read
Welcome to the second installment of parcelLab's Post-Purchase Success podcast series, which explores how retail and e-commerce leaders have improved customer experiences.
Episode 2
How to Start Thinking Like an Experience Designer
Guest: Jana Soppa, Head of Carrier Integration at parcelLab
Episode Topics
- Her professional background as a Returns Leader at Decathlon
- Challenges encountered while scaling logistics operations in rapidly expanding companies
- Transitioning organizational focus from operational processes to customer experience design
- Collaborative approaches between retailers, carriers, and software providers to build sustained customer satisfaction
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The episode is available across multiple platforms:
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