At the supply chain summit "EXCHAiNGE," parcelLab received the "Smart Solution Award 2019" from trade magazine LOGISTIK HEUTE and Strategy&, PwC's strategy consultancy. The award recognizes innovative concepts with the potential to transform traditional supply chain value chains.
The company's solution enables customers to enhance postal checkout experiences through real-time order monitoring and personalized, machine learning-supported shipping communication.
parcelLab Brings the Buying Process to a Good End
PwC partner Harald Greimer praised the solution's capacity to extend beyond B2C ecommerce into B2B applications, where customer relationships are managed by third parties post-transaction.
Industry Recognition
"parcelLab underlines the thesis that successful solutions focus on the requirements of end customers."
-- Dr. Petra Seebauer, Managing Director, EUROEXP
Dr. Petra Seebauer, Managing Director of EUROEXP, emphasized how personalization throughout the postal checkout journey creates improved customer experiences across the entire post-purchase lifecycle.
From Our CEO
"We hope that by participating in the Smart Solution Award we were able to highlight the relevance of personalized post-purchase communication and that personalization in online retail will advance even further in the future -- from checkout to shipping to returns."
-- Tobias Buxhoidt, Co-founder and CEO, parcelLab
About parcelLab
parcelLab provides white-label postal checkout communication technology for online retailers. The platform delivers shoppers with relevant information post-purchase and during shipping through real-time delivery monitoring, sending individualized notifications via email, SMS, Facebook, or retailer apps.
The Munich-based startup, founded in 2014, employs over 50 specialists serving more than 350 international retailers across 38 countries and 25 languages.
The Smart Solution Award win underscores parcelLab's commitment to transforming the post-purchase experience and driving innovation across supply chain communication. As personalization becomes increasingly critical in online retail, parcelLab continues to lead the way in creating meaningful, branded customer touchpoints from checkout to delivery and beyond.
Ready to transform your post-purchase experience?
See how parcelLab can help you turn every delivery and return into a loyalty-building moment.