parcelLab, the Operations Experience Management Platform, Secures $112M to Help Global Brands Deliver a Seamless Experience
parcelLab has announced a Series C funding round of US$112 million led by Insight Partners, with co-investors including Endeit Capital, Capnamic Ventures, and coparion. The investment supports the company's expansion into new markets and product development.
Company Milestones
Customer Results
Notable clients including IKEA, Farfetch, and Lidl have achieved impressive results: double-digit basket size increases, email open rates exceeding 90%, 25% reductions in "Where Is My Order" inquiries, and triple-digit increases in customer reviews.
Leadership Statement
"Brands leveraging Operations Experience Management are transforming operational complexity into opportunities."
-- Tobias Buxhoidt, CEO, parcelLab
Use of Funds
The investment will accelerate global expansion, support new product development, and enhance the recently launched returns portal for seamless end-to-end customer returns experiences. The company continues to scale its team and infrastructure to meet growing demand.
Founded in 2015 by Tobias Buxhoidt (CEO), Julian Krenge (CTO), and Anton Eder (COO), parcelLab operates with offices in New York, Munich, London, and Paris. The company continues to help brands worldwide transform their post-purchase operations into competitive advantages.
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