parcelLab Secures $112 Million to Help Brands Deliver Memorable Post-Purchase Experiences
parcelLab has announced a Series C funding round of US$112 million (EUR 92.5 million). The investment, led by Insight Partners and Endeit Capital with participation from existing backers Capnamic Ventures and coparion, will support expansion and growth initiatives.
Key Milestones
- Operations across 153 countries globally
- 7 million+ personalized communications daily (approximately 82 per second)
- 3 million+ shipments tracked daily across 150+ carriers
- 30 million+ customer interactions generated daily
CEO Perspective
"As e-commerce becomes increasingly competitive, delivering unique and personalized experiences is a major growth issue for brands."
-- Tobias Buxhoidt, CEO and co-founder, parcelLab
Client Success Stories
Notable brands including Lidl, IKEA, Bose, Nespresso, Puma, and Back Market have achieved measurable results:
- Double-digit shopping cart value increases
- Email open rates exceeding 90%
- 25% reductions in "Where Is My Order" inquiries
- Triple-digit customer review growth
Use of Funding
New capital will accelerate global expansion, support product development, and enhance the recently launched returns portal to streamline end-to-end return processes for customers.
Founded in 2015 by Tobias Buxhoidt, Julian Krenge (CTO), and Anton Eder (COO), parcelLab has established offices in Munich, London, Paris, and New York. The Financial Times recognized the firm as one of Europe's fastest-growing technology companies in 2021.
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