parcelLab Partners with Double Good to Support Its Exponential Growth
parcelLab has announced a partnership with Double Good, an organization revolutionizing product-based online fundraising. The company distributes 50% of revenues to supported organizations and has raised over $200 million for US nonprofits through its e-commerce popcorn platform.
The Challenge
Double Good faced significant post-purchase communication obstacles as it scaled rapidly.
The Problem
"We were limited when we could send delivery surveys to customers. We didn't know when orders arrived at doorsteps."
-- Anton German, CTO, Double Good
How parcelLab Supports Double Good
The integration leverages parcelLab's API and data infrastructure for production, shipping, and delivery communications. The partnership enables more control between email, text, receipt pages, and pre-checkout, ensuring consistency and personalized messaging at optimal moments.
Scalability for Growth
parcelLab's platform supports long-term growth as Double Good expands operations and welcomes additional fundraisers.
Tim Heitmann, Double Good founder/CEO: "The integration bolsters the experience we give shoppers, enabling us to take on more fundraisers than ever before."
Tobias Buxhoidt, parcelLab CEO: "Our customizable approach allows customers like Double Good to implement tools rapidly and scale operational support quickly."
The partnership demonstrates how parcelLab's flexible platform can support organizations of all types -- from traditional retailers to mission-driven e-commerce businesses -- in delivering exceptional post-purchase experiences at scale.
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