More than 350 online retailers across Europe and the USA, including roughly one-third of Germany's top 100 e-commerce companies, depend on parcelLab's services. Notable customers include Lidl, IKEA, and MediaMarktSaturn. The company employs approximately 50 post-purchase communication specialists with offices in Munich, London, and Paris.
Three entrepreneurs -- Anton, Julian, and Tobias -- established parcelLab in 2015 with a shared mission to enhance the post-purchase shopping experience.
Anton Eder -- Chief Operating Officer
Munich's University of Applied Sciences & Stockholm's Royal Institute of Technology
Anton manages marketing and organizational operations while overseeing customer success across international markets. Previously held marketing positions at Adconion Media Group, IDG Tech Media, and Spiceworks.
"We identify critical delivery events through real-time monitoring and deliver personalized communications via email, SMS, Facebook, or merchant apps to strengthen loyalty and drive upselling."
Julian Krenge -- Chief Technology Officer
Computer Science, RWTH Aachen University
Julian develops and continuously improves the product while ensuring retailer support quality. His focus is on building technology that makes the post-purchase experience seamless for both brands and their customers.
"Online retail competition intensifies daily. Customer experience differentiates winners. Companies must prioritize customer focus for sustainable success."
Tobias Buxhoidt -- Chief Executive Officer
University of Karlsruhe & University of Newcastle | Industrial Engineering
Tobias ensures every retailer receives optimal customer experience solutions. Previously worked as a development engineer at BMW Group and management consultant at Barkawi Management Consulting.
"Relentless focus on customer value matters most. Top companies like Apple, Amazon, and ASOS exemplify this dedication."
Together, Anton, Julian, and Tobias bring complementary skills in operations, technology, and business strategy to parcelLab -- united by a shared belief that the post-purchase experience is where lasting customer relationships are built.
Ready to transform your post-purchase experience?
See how parcelLab can help you turn every delivery and return into a loyalty-building moment.