On-time delivery is a KPI that shows how well and how often a company meets its delivery promises. A good OTD percentage to aim for is 95% or above. Research shows that 53% of consumers view the post-purchase stage as the most emotional part of their shopping journey.
Why Is On-Time Delivery So Important?
- Improved customer satisfaction and higher levels of trust
- More repeat purchases and strong competitive advantage
- Fewer returns and reduced operational costs
How to Improve On-Time Delivery
- Forecast demand and optimize inventory management
- Streamline your warehouse operations
- Opt for less packaging if possible
- Choose the right logistics and delivery partners
- Keep your systems tightly integrated
- Use data to determine optimal delivery times
Case Study
GRANIT Parts leverages parcelLab to provide proactive communication during delays, resulting in 20% fewer inquiry calls and 15% fewer inquiry emails.
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