How Post-Purchase Experience Platform parcelLab Champions Data Privacy and Security
To deliver personalized, engaging post-checkout experiences, there is one key requirement: data. Without it, it is impossible to provide customers proactive updates or targeted content. But wherever data is concerned, security and privacy must be a priority.
parcelLab's data engine cleans and harmonizes customer and carrier data, turning logistical updates into personalized messages. To access the data needed to deliver real-time updates to customers across the world, parcelLab has integrated with hundreds of carriers. The organization understands the importance of data security and privacy, for its customers and their customers alike.
Recently completed external certifications demonstrate this commitment. The company is pleased to announce it has become SOC 2 Type 1, HIPAA, and ePrivacy certified.
SOC 2 Type I
parcelLab acquired SOC 2 Type I compliance in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations. To achieve the certification, the business was audited by Prescient Assurance, a leader in security and compliance attestation for B2B SaaS companies worldwide.
The SOC 2 Type I audit report demonstrates to current and future customers that parcelLab will manage their data with the highest standard of security and compliance. The company has already embarked on the next step to become SOC 2 Type II certified and fully enterprise compliant.
HIPAA
The HIPAA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected information in the United States. To achieve HIPAA certification, the business successfully demonstrated compliance to the rules laid out by the Department of Health and Human Services (HHS) as enforced by the Office for Civil Rights (OCR).
Achieving this certification underlines the organization's commitment to upholding the highest security and data protection standards in both the healthcare and retail industries.
ePrivacy
The ePrivacy certification is designed for businesses to demonstrate their commitment to upholding data processing procedures in compliance with GDPR. parcelLab's ePrivacy certification serves as a "seal of approval" that the organization's data management conforms to the requirements of EU law.
Achieving this standard provides third-party industry validation that parcelLab GmbH provides enterprise-level security for customer data secured in its system.
These certifications reflect parcelLab's ongoing commitment to maintaining the highest standards for data handling, management, and storage -- ensuring that brands and their customers can trust the platform with their most sensitive information.
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