Resources
The post-purchase experience blog
Read our blogs for the latest industry trends, thought leadership, and best practices relating to the post-purchase experience.
Returns
How Retailers Can Reduce Their eCommerce Return Rates in 2026
eCommerce return rates are a thorn in most retailers' sides. Discover proven strategies to turn the tide and reduce costly returns.
AI & Tech
Retail Trends and Predictions Shaping eCommerce in 2026
A new year always feels like a reset button. Explore the trends and predictions that will define the retail landscape this year.
AI & Tech
The Next Era of Post-Purchase: Introducing parcelLab AI Agents
How AI agents are transforming the post-purchase experience with intelligent automation.
Returns
Top 6 Return Management Solutions of 2026
A comprehensive look at the leading return management platforms helping retailers streamline reverse logistics.
Returns
How Tariffs Are Reshaping Retail From Checkout to Returns
The impact of tariff changes on the full retail journey and what brands can do about it.
All articles
280 posts covering post-purchase experience, returns, delivery, and more.
10 Essential Health and Beauty Stats for the Holiday Season
Trends10 Health and Beauty Industry Experts to Follow in 2021
Post-Purchase10 Tips on How Retailers Can Improve Their Returns Management at Christmas
Returns22 of French Consumers Will Have Finished Their Christmas Shopping by the End of November
Trends25 Years of Online Trade the Development of e Commerce
Post-Purchase3 Ideas I Took Away from NRF 2022 Retails Big Show
AI & Tech3 Tips for Customer Loyalty Like Amazon
How-To3 Tips for More Trusted Shops Reviews
How-To3 Tips to Increase the Retention Rate in e Commerce
How-To3 Unexpected Trends in US e Commerce in 2022
Trends3 Ways DTC Brands Can Stand Out Post Purchase
How-To4 Surprising Findings on Sustainability of UK DTC Brands
AI & Tech4 Ways to Ace Your Post Purchase Experience This Peak Season
Trends4 Ways to Leverage AI for a Successful Retail Customer Experience
AI & Tech5 Customer Touch Points That Will Boost Your Repurchase Rate
Post-Purchase5 Key e Commerce Trends Explored at Ox Fest 21
Trends5 Key Findings on How DTC Brands Need to Use Data to Improve Personalization
Research5 Operations Experience Issues e Commerce Brands Must Fix
Post-Purchase5 Steps to Gaining Repeat Customers
AI & Tech5 Tips for Brands to Succeed This Holiday Season
Trends5 Ways e Commerce Brands Can Improve Transactional Emails in 2021
AI & Tech5 Ways parcelLab Can Support Brands During Peak Season
Trends6 Final Mile Delivery Tracking Tips and Examples to Try in Your Business
How-To6 Tips to Level Up Your Post Purchase Communications
How-To6 Trends That Will Surge in e Commerce in 2022
Trends6 Ways to Identify Fake Delivery Notifications
How-To7 Post Sales Experience Recommendations for Fashion Brands
Post-Purchase7 Surprising Strategies That Help Small CX Teams Outperform Big Budgets
Post-Purchase7 Tips to Level Up the e Commerce Delivery Experience
How-To7 Ways to Optimal Customer Contact
How-To8 Hacks for an Amazon Like Post Purchase Experience
How-Toa Last Mile Solution That Works for You
ShippingAbandoned Purchases in e Commerce Recognizing and Solving Problems
Post-PurchaseAftership vs Narvar vs Wismolabs vs parcelLab
ComparisonsAftership vs parcelLab Which Platform is Best for eCommerce
ComparisonsAI Maturity Ladder Post Purchase
AI & TechAI Retail CX Implementation
AI & TechAI Trends Shaping the Post Purchase Experience
AI & TechAlternative Delivery Methods How Delivery Services Can Modernize Shipping
ShippingAnnouncement parcelLab Acquires SOC 2 Type Ii Compliance Certification
Post-PurchaseAre You Following These Tips During Coronavirus to Ensure Business Success
How-ToArtificial Intelligence in e Commerce What Should We Be Prepared for
Post-PurchaseAugust Product Innovations parcelLab Portal
Post-PurchaseB2B Online Shop Why These Retailers Should Also Enter the e Commerce Business
AI & TechB2C European eCommerce Market Trends and Recommendations What You Need to Know
TrendsBayern Kapital Participates in Seed Financing Round of parcelLab
Post-PurchaseBest Cross Sell and Upsell Tools for eCommerce
Post-PurchaseBest Selling Days the 6 Strongest Selling Days of the Year
Post-PurchaseBFCM 2025 Proved That Retails Momentum Isnt Slowing Down
AI & TechBlack Friday 2022 in Numbers
TrendsBlack Friday How Can Retailers Capitalise on Peak Periods by Improving Customer Experience
AI & TechBreaking Down Silos Elevating the Post Purchase Experience to a Strategic Priority
Post-PurchaseBrexit What Impact Will It Have on Online Retail in Germany
AI & TechCelebrate International Womens Day with Our Female Leaders
Post-PurchaseCelebrating 5 Years of parcelLab
Post-PurchaseChoppy Waters Are You Truly Ready for AI and the Future of e Commerce
AI & TechChristmas in e Commerce the Most Important Facts
TrendsConnect Customer Service Systems and Speed Up Call Resolution Times with the New parcelLab Zendesk App
Post-PurchaseCustomer Communication in Online Retail More Personalization Pays Off
AI & TechCustomer Experience Trends Amazon Amazon and More Amorelie
TrendsCustomer Experience Trends Dhl No Longer Delivers Via Cash on Delivery
TrendsCustomer Experience Trends Porsche with Innovative Loyalty Program
TrendsCX Leaders Owning the Post Purchase Experience As Part of the Broader Customer Journey
Post-Purchasee Commerce Shipping Study 2018 vs 2020
Researche Commerce Shipping Study 2021 Learning from the Best
ResearcheCommerce Returns Management Industry Overview Challenges and Best Practices
ReturnsEffective eCommerce Remarketing Strategies for Success
Post-PurchaseEffective Unboxing Experiences As an Advanced Marketing Strategy
Post-PurchaseFarfetch Partners with parcelLab to Reconnect with Customers Post Checkout
Post-PurchaseFlying Suppliers When Will Delivery Drones Become Established in e Commerce
ShippingFree Shipping in Online Retail Status Quo and Customer Expectations
AI & TechGuide to Branded Tracking Pages
How-ToGuide to eCommerce Cost Cutting
How-ToGuide to Luxury Brands Post Purchase Experience
How-ToGuide to Order Status Pages
How-ToGuide to Post Purchase Customer Experience Software Selection
How-ToGuide to Retail Returns Management How Do Top Retailers Manage Returns
ReturnsGuide to Retail Returns Marketing
ReturnsGuide to Shipping Notifications
How-ToHave Delivery Attempts Decreased and What Do Customers Really Want from Retailers Right Now
AI & TechHealth and Beauty a Guide to Post Sales Communications
How-ToHotel Chocolat Puts Customers First Post Purchase
Post-PurchaseHotel Chocolat Sends Bespoke Delivery Updates Via Their App
ShippingHow a Good Returns Policy Can Turn Unwanted Purchases Into Brand Loyalty
ReturnsHow Can AI Help e Commerce Retailers Thrive
AI & TechHow Can Retailers Effectively Manage Split Orders
AI & TechHow Customer Experience Teams Can Elevate Everyday Basics Insights from True Classic and Tommy John
Post-PurchaseHow Do Retailers Get to Grips with the Track Trace Problem
AI & TechHow Do Retailers Get Track Trace Problem Under Control
AI & TechHow Do UK and German Retailers Differ in Checkout Shipping and Returns Performance Infographic
ReturnsHow DTC Brands Can Reduce Cart Abandonment
Post-PurchaseHow e Commerce is Embracing the Circular Economy
SustainabilityHow e Commerce Shipping Affects Your Online Stores Conversion Rate
ShippingHow Online Shops Can Become More Accessible
Post-PurchaseHow Post Purchase Experience Platform parcelLab Champions Data Privacy and Security
Post-PurchaseHow Retailers Can Reduce Return Fraud in 2026
ReturnsHow Retailers Can Turn Post Holiday Returns Into Revenue in 2026
ReturnsHow Sustainable Are US DTC Brands
AI & TechHow to 4 Tips for the Summer Slump in Online Retailing
AI & TechHow to Build an eCommerce Tech Stack
How-ToHow to Build Branded Tracking Pages That Convert
How-ToHow to Create Perfected Post Purchase Vibes for Gen Z
How-ToHow to Deliver a More Sustainable Holiday Season
AI & TechHow to Effectively Reduce WISMO
How-ToHow to Encourage Your Customers to Be More Sustainable
AI & TechHow to Handle Customer Returns
ReturnsHow to Improve on Time Delivery
How-ToHow to Improve the Customer Experience in eCommerce
How-ToHow to Increase Post Purchase Engagement
How-ToHow to Keep Customers Updated During Last Mile Delivery
How-ToHow to Make Christmas Returns a Feast for Customers
ReturnsHow to Make Every Customer Touch Point Shoppable
How-ToHow to Manage Failed Deliveries
AI & TechHow to Manage the Shipping Process Yourself Worth It
How-ToHow to Optimize the Post Purchase Experience with All in One Package Tracking
How-ToHow to Prevent Return Fraud
ReturnsHow to Recover Revenue This Peak Season
TrendsHow to Reduce Buyers Remorse
How-ToHow to Reduce Cart Abandonment
How-ToHow to Reduce eCommerce Business Expenses
How-ToHow to Reduce Luxury eCommerce Returns a Guide for High End Retailers
ReturnsHow to Reduce Return Rates with Smarter Personalization
ReturnsHow to Reduce Your Return Rate 11 Tips for Fewer Returns
ReturnsHow to Turn Your Data Into Peak Season Success and Long Term Customer Loyalty
TrendsHow US Retailers Can Exceed Expectations on Sustainability
AI & TechHow Will Virtual Reality Change e Commerce
Post-Purchasein an Interview with Startup Valley News Nothing Comes from Nothing
Post-PurchaseInnovation is the Key to Success in Traditional Retail
AI & TechInterview Mastering the Customer Experience from Purchase to Delivery
ShippingInterview of Guillaume Truchet with Le Figaro
Post-PurchaseInterview with Tobias Buxhoidt Why Retailers Should Manage the Customer Experience Themselves
AI & TechIntroducing the parcelLab App Store the Solution That Unifies Your Returns Tech Stack
ReturnsIntroducing the Ppx Maturity Curve Elevate Your Post Purchase Experience
Post-PurchaseJanuary Product Innovations Campaign Manager and Returns Portal
ReturnsKey Findings of Our Emotional Shipping Experiences Research
ResearchKey Findings UK e Commerce Shipping Study 2020 Fashion Edition
ResearchLanzarote 22 Parcellab.company Offsite
Post-PurchaseLearning from the Best UK e Commerce Shipping Study 2020 Fashion Edition
ResearchLidl Adds More Innovation to Post Purchase Communications with a Facebook Messenger Chatbot
Post-PurchaseLuxury Brands eCommerce Experience Guide How to Create High End Shopping Experiences Online
How-ToMastering Omnichannel CX Lessons from Wyze and Olly Vitamins
Post-PurchaseNarvar vs Metapack vs Malomo vs parcelLab
ComparisonsNarvar vs parcelLab Which is Right for You
ComparisonsNew Customers vs Existing Customers Who Should Retailers Invest in
AI & TechNovember Product Innovations parcelLab Promise
Post-PurchaseOnline Consumer Behavior Key Figures to Remember in 2021
Post-PurchaseOnline Trade and Stationary Trade How Retailers Can Combine the Two
AI & TechOur Shopify Integration is Available Now
AI & TechOur Shopify Integration is Now Available
AI & TechOx Fest 22 is Coming
Post-PurchasePackaging on Demand a Way to Increase Sustainability and Reduce Costs in the Shipping Business
AI & TechParcel Delivery and No One at Home What to Do
ShippingparcelLab Ceo Discusses SAP Io on Industry Insights Podcast
PodcastparcelLab Ceo Featured on the Retail Focus Podcast
AI & TechparcelLab Ceo Talks Peak Season on Retail Focus Podcast
AI & TechparcelLab Cto Julian Krenge Features on Futr Podcast
Company NewsparcelLab Features in Cb Insights Retail Tech 100 2022
AI & TechparcelLab Get to Know the Founders
Post-PurchaseparcelLab Heads to Deliver Lisbon
Post-PurchaseparcelLab is Among the Top 10 Start Ups Worldwide
Post-PurchaseparcelLab Named One of the Best Supply Chain Logistics Software Solutions by G2 in 2025
AI & TechparcelLab Named to Cb Insights Retail Tech 100
AI & TechparcelLab Partners with Double Good to Support Its Exponential Growth
Post-PurchaseparcelLab Ranks Highly in the Financial Times Ft1000 Europes Fastest Growing Companies
Company NewsparcelLab Receives Seven Figure Investment from Tbg and Venture Capital Fund Coparion
Company NewsparcelLab Recognized on the Forbes Americas Best Startup Employers 2022 List
Company NewsparcelLab Secures 112 Million to Help Brands Deliver Memorable Post Purchase Experiences
Company NewsparcelLab Shortlisted for 2022 SaaS Awards
Company NewsparcelLab the Operations Experience Management Platform Secures 112m to Help Global Brands Deliver a Seamless Experience
Company NewsparcelLab Wins Smart Solution Award 2019
Company NewsParcellabs Solution Now Available in SAP App Centre
AI & TechPeak Season is Your Post Purchase Experience Ready
TrendsPodcast Post Purchase Success How is Tiktok Transforming e Commerce
PodcastPodcast Post Purchase Success How to Map the Modern Customer Journey
PodcastPodcast Post Purchase Success Jana Soppa Parcellabs Head of Carrier Integration
PodcastPodcast Post Purchase Success Transforming Customer Services from Cost to Revenue
PodcastPost Purchase Communication in Age of GDPR What is and Isnt Allowed Since 25th May
Post-PurchasePost Purchase Vendor Migration Playbook
Post-PurchasePost Sales Experience One Size Doesnt Fit All
Post-PurchasePress Release UK Consumers Report Worse Delivery Experience Than US and Europeans Despite Global Supply Chain Crisis
AI & TechPreventing Returns How Retailers Can Tackle Bracketing and Fit Issues
ReturnsRecommendation Engines How Retailers Can Use Them Profitably
AI & TechReduce Customer Service Inquiries This Peak Season
TrendsReturns a Roadblock for Online Retailers
ReturnsReturns in e Commerce Infographic
ReturnsReturns in e Commerce Which Online Store is the Best
ReturnsReturns Optimization Playbook
ReturnsReturns Portal Guide
ReturnsReturns Revolution Transforming the Post Purchase Experience
ReturnsRevolutionize e Commerce with AI Segmentation
AI & TechRevolutionizing the Customer Experience with AI Empathy and the Power of 4 99 T Shirts
AI & TechSame Day Delivery and Express Delivery a Review of the Situation
ShippingSeptember Product Innovations New Features and Improvements
Post-PurchaseSeries C Funding Gives US the Chance to Work Smarter and Scale at Pace
Post-PurchaseSeveral Million for Postal Checkout Experience Platform parcelLab
Post-PurchaseShoe Zone and parcelLab a Seamless Transition from Offline to Online Retail in the Age of Covid 19
AI & TechShoe Zone and parcelLab Taking Offline Business Online Seamlessly During Covid 19
Post-PurchaseShoppers Arent Just Judging Your Deals This Holiday Season
TrendsSifted Recognizes parcelLab As One of the Top 100 Startups 2021
Post-PurchaseSubscription Commerce How the Trend Becomes a Successful Business Model
TrendsSustainability in e Commerce How Can Online Retailers Make Their Business Greener
AI & TechSustainable e Commerce Greenwashing or Real Action
AI & Techthe 6 Invisible Obstacles Are You Truly Building Customer Loyalty Post Purchase
Post-Purchasethe Best Return Management Software
Returnsthe Data Flywheel a Dynamic Marketing Model to Boost Customer Lifetime Value
Post-Purchasethe Day of Love Valentines Day in e Commerce
Post-Purchasethe Future of Operations Experience Endless Opportunity My Thoughts on Our Series C Investment
Post-Purchasethe Key Findings of the 2020 Consumer Study
Researchthe Modern Mans Journey from Rugged to Refined
Post-Purchasethe parcelLab App for Zendesk How Customer Service Knows Exactly Where the Customers Parcels Are
Post-Purchasethe Perfect Shipping Communication This is How It Works
Shippingthe Perfect Shipping Communication What Does It Look Like
Shippingthe Power of Benchmarking Data How to Successfully Outperform Your Competitors
How-Tothe Power of Conversational Commerce Engaging Customers Post Purchase
Post-Purchasethe Power of Instagram to Drive Sales
Post-Purchasethe Power of Vouchers Turning Returns Into Repeat Business
Returnsthe Quick Guide to Zero Party Data for e Commerce
How-Tothe Retail Returns Paradox Should You Protect Margins or Fuel Growth
Returnsthe Return Shift
ReturnsThese 5 Customer Touchpoints Increase the Repurchase Rate
Post-PurchaseThese 5 Must Haves Need Online Stores
Post-PurchaseThese Are the Most Important e Commerce Trends in 2019
TrendsTop 3 Things You Should Be Thinking About As a Growing Retailer
AI & TechTop 5 Post Purchase Experience Software Providers in 2025
Post-PurchaseTop Narvar Alternatives 4 Post Purchase Software to Consider
ComparisonsTrending Late the Future of Retail Delivery Predictions
AI & TechTurning Returns Into ROI
ReturnsUK Online Retailers Fail to Improve the Shopping Experience
AI & TechUK Operations Experience Study 2021 Key Findings Checkout
ResearchUnderstanding Final Mile Delivery What Brands Need to Know
ShippingUnlocking Customer Loyalty How Glossier and Baublebar Build Thriving Communities
Post-PurchaseUS Brands Are Missing Opportunities to Connect with Their Customers
Post-PurchaseValentines Day in e Commerce Infographic
Post-PurchaseVendor Switch
Post-PurchaseVisibility in Post Purchase Processes Lets Retail Flourish
AI & TechWatches of Switzerland and parcelLab Provide Luxury Delivery and Returns Experience
ReturnsWere Pleased to Announce Our Expansion Into Asia
Post-PurchaseWhat Delivery Updates Do Your Customers Want to Receive
ShippingWhat Different Generations Expect from e Commerce
Post-PurchaseWhat Do All in One Parcel Tracking Pages Look Like
ShippingWhat Do Customers Expect from an Online Retail Returns Policy
ReturnsWhat is a Self Service Return
ReturnsWhat is eCommerce Returns Management
ReturnsWhat is Inclusive e Commerce
Post-PurchaseWhat is Last Mile Carrier Tracking and How Does It Work
ShippingWhat is Logistics Tracking and How Do You Implement It
ShippingWhat is Post Purchase Behavior
Post-PurchaseWhat is Post Purchase Evaluation
Post-PurchaseWhat is Post Purchase Experience
Post-PurchaseWhat is Post Purchase Marketing
Post-PurchaseWhat is Post Purchase Upselling
Post-PurchaseWhat is WISMO and Why Should You Care About It
Post-PurchaseWhat It Means When Retailers Dont Open an Online Store
AI & TechWhat Makes a Good e Commerce Returns Experience in 2022
ReturnsWhat Omnichannel Retail Looks Like in Peak Season 2021
AI & TechWhat Peak Season Revealed About eCommerce Growth
TrendsWhats the Post Purchase Customer Journey Everything You Need to Know
Post-PurchaseWhich Country Has the Best eCommerce Infrastructure
Post-PurchaseWhich External Systems is parcelLab Integrated with
Post-PurchaseWhy a Lack of a Post Purchase Platform is Costing You Billions in Returns
ReturnsWhy Are Legacy Brands Turning to DTC Sales
Post-PurchaseWhy e Commerce Businesses Should Invest in Returns
ReturnsWhy Omnipresent Customer Support Provides a Better Service Experience
Post-PurchaseWhy Our Series C Funding Round Changes Peoples Whole Perspective of Our Company
Post-PurchaseWhy Post Purchase is Fashions Hidden Growth Engine in a Slowing Market
Post-PurchaseWhy Prime Day Should Be in Every Retailers e Commerce Calendar
AI & TechWhy Retailers Need to Support the Elderly and Vulnerable Online
AI & TechWhy Returns Are the New Frontier for Customer Retention
ReturnsWhy Should Online Retailers Rely on Multiple Shipping Service Providers
AI & TechWhy You Should Enable Customers to Track Packages in One Place
Post-PurchaseWismolabs vs parcelLab a Comparative Guide
How-ToWorking Student Graphic Design M F
Post-PurchaseYour 2022 Guide to BOPIS
How-ToYour Complete Guide to eCommerce Marketing Automation What Modern Brands Need to Know
AI & TechReady to transform your post-purchase experience?
See how parcelLab can help you turn every delivery and return into a loyalty-building moment.