We create customers for life
parcelLab is the most powerful end-to-end post-purchase platform, helping brands optimize Customer Lifetime Value and create lasting customer relationships.
Build the world's most powerful post-purchase platform
Empowering brands to design highly engaging experiences that deliver maximum lifetime value. We understand the business of retail and eCommerce. We help you optimize Customer Lifetime Value and create customers for life.
1.6B+
Packages Tracked
550+
Carrier Connections
200+
Employees
1,000+
Customers
What drives us every day
We Build and Succeed Together
Teamwork drives collaborative success beyond individual achievements. We believe that the best outcomes happen when diverse teams work toward a shared goal.
Own It, Improve It
Taking responsibility for our work with a focus on proactive problem-solving and continuous improvement. We don't wait for permission to make things better.
Stronger Through Diversity
An inclusive culture where varied perspectives fuel innovation and better solutions. We celebrate what makes each person unique and use our differences as a competitive advantage.
Challenge, Learn, Grow
Stepping outside comfort zones through curiosity and continuous development. We embrace challenges as opportunities to learn and become better at what we do.
A global presence
parcelLab operates as a global leader in post-purchase software with regional presence in North America and EMEA, serving enterprise retail brands worldwide.
Munich
Germany
Kapellenweg 6, 81371 Munich
London
United Kingdom
Moor Place, 1 Fore Street Avenue, EC2Y 9DT
Boston
United States
75 State Street, Boston, MA 02109
Paris
France
24-26 Rue De la Pepiniere, 75008 Paris
Ready to transform your post-purchase experience?
See how parcelLab can help you turn every delivery and return into a loyalty-building moment.